General Terms and Conditions

1. Details of the service provider:

• Company name: Hotel Castle Szidónia Kft.

• Registered office: 1124 Budapest, Németvölgyi út 110.

• Company registration number: 01-09-179682
• 
Tax number: 24737894-2-43

2. General rules:

a) The present "General Terms and Conditions" - hereinafter referred to as "GTC" - regulate the terms and conditions of the use of the accommodation facilities of the Hotel Walzer*** hotel operated by the service provider at 110, Németvölgyi út 1124 Budapest, Hungary.
b) The present GTC does not exclude the conclusion of special or individual agreements with travel agencies, travel brokers, tour operators or other persons who cooperate with the service provider in the long term in order to sell the services of the service provider.

3. The contracting party:

a) The contracting party is the natural person, legal entity or unincorporated business entity ordering or using the services of the service provider. The contracting party is also the natural person who actually uses the services of the service provider. The person ordering and/or using the service is hereinafter collectively referred to as the "customer".

b) The service provider and the customer shall, where necessary, become contracting parties to the service agreement, hereinafter referred to collectively as the "contracting parties", provided that the conditions are met.

4:

a) In response to an offer request sent by the guest orally, in writing - by letter, e-mail - the service provider sends an offer to the guest within 24 hours of receipt of the offer request. If the actual order is not received in writing from the guest within 36 hours of the offer being sent, the service provider is released from its obligation to make an offer and the service provider's obligation to make an offer ceases.

b) The service contract is concluded with the written confirmation of the order - reservation - by the guest, and with regard to this written confirmation, the order - reservation - is considered a written contract. The verbal order and / or order modification only if the order - reservation - is confirmed in writing by the provider, the verbal confirmation of the order or order modification by the provider does not create a contractual obligation.

c) The contract for the use of the service is concluded for a fixed term.

d) In the event that the customer decides before the expiry of the fixed term not to use the service until the expiry of the fixed term, he shall still be obliged to pay the full price of the service to the service provider, and the service provider shall be entitled to claim the full price of the service ordered. The service provider shall be entitled to resell the room left by the guest before the expiry of the fixed period.

e) The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider.
In this case, the Service Provider may request reimbursement of the service already provided.

f) The use of the accommodation service is subject to the condition that the Guests prove their identity in accordance with the legal requirements before booking the room. No one may stay in the hotel without prior notification.

g) The service contract may be modified only with the written joint will of the contracting parties.

5. Start and end of the stay (check-in and check-out)

a) The Guest has the right to occupy the booked room from 14:00 on the agreed day.

b) The Service Provider has the right to withdraw from the contract if the Guest does not arrive by 18:00 on the agreed day, unless a later arrival time has been agreed.

c) If the Guest has paid a deposit, the room(s) will remain reserved until 9:00 a.m. on the following day at the latest.

d) The Guest must check out of the room(s) by 11:00 on the day of departure.

e) Depending on the hotel's occupancy, the hotel will offer early arrival and late departure for a fee. If you wish to use this service, please let us know at least the day before your arrival.

6:

a) The extension of the stay by the Guest requires the prior consent of the Service Provider.

b) If the Guest has not vacated the room by 12:30 p.m. on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider shall be entitled to invoice the room rate for an additional day and at the same time the Service Provider's obligation to provide the service shall cease.


7:

a) The guest may reserve the hotel room ordered and confirmed by the Service Provider from 14:00 on the day of arrival - check-in - and must leave it by 11:00 on the last day of stay - check-out.

b) In case the guest wishes to occupy the room before the check-in time specified in point 5(a) on the day of arrival, he/she may do so for an extra charge, subject to availability.

c) The service provider shall allow his guests to bring their dogs or cats into the hotel, subject to the payment of a separate fee for pets, provided that the pets may be kept in the hotel room only under the supervision of the guest and that the common areas open to guests may only be used for access to the hotel room, and that other areas, such as restaurants, etc., may not be used by pets. If the service provider considers that the size or behaviour of the pet is disruptive to the operation, it is entitled to refuse to accept the pet.

d) The guest is liable to pay full compensation for any damage caused by his/her pet.

e) The service provider is entitled to terminate the contract for the provision of accommodation with immediate effect or to refuse to provide the service if:

1) the guest does not use the room provided to him/her as intended or does not use the services provided by the service provider and/or the premises for their provision as intended,

2) the guest disturbs the hotel's house rules and does not stop the disturbing behaviour despite being requested to do so,

3) the guest fails to comply with the hotel's safety regulations, e.g. smoking in a prohibited area and does not stop smoking despite being asked to do so,

4) the guest behaves in an inappropriate manner with hotel staff or guests, is rude, under the influence of alcohol or drugs, threatening, abusive or other unacceptable behaviour,

5) the guest is infectious or suffers from a disease that disturbs the peace and quiet of other guests.

6) the contracting party or the guest fails to fulfil the obligation to provide the payment guarantee requested by the service provider by the date set by the service provider.

f) If the contract between the contracting parties is not fulfilled due to "force majeure", the contract shall be terminated.

g) The guest uses all services of the hotel during the entire stay at his own risk.

h) No child or minor guest may be left without parental supervision for health reasons or for any other reason.

8:

a) If the service provider is not able to provide the ordered services due to his own fault, in particular: overloading, temporary operational problems, he is obliged to arrange accommodation for the guest.

b) The service provider is obliged to:

1) offer the services confirmed in the order at the price indicated therein, for the period stipulated therein - or until the end of the hindrance - to another accommodation of the same or higher category, and provide them if the guest accepts. All additional costs of providing alternative accommodation shall be borne by the service provider.

2) to provide the guest, on request and free of charge, with a single telephone call to inform the person indicated by the guest of the change of accommodation.

3) to provide the guest with a free transfer to and from the alternative accommodation offered.

c) If the service provider fully complies with the obligations set out in point (b) or if the guest accepts the alternative accommodation offered to him/her, the guest may not claim any compensation afterwards.

9. The prices applied by the service provider:

a) The current list prices of the hotel - Rack Rate - are posted at the reception desk of the hotel, together with the prices of other services.

b) The Service Provider is free to change its prices at any time without prior notice, provided, of course, that this does not apply to the prices already offered by the Service Provider in its quotation at the request of the Contracting Party.

c) The Guest may always obtain information on the prices of the services at the reception desk of the hotel before the services are provided.

d) The prices published by the service provider include the VAT provided for by law, but do not include the tourist tax, which must be paid on the spot. The service provider reserves the right to pass on the additional charges to the contracting party and/or the guest without prior notice in the event of a change in the law.

e) The service provider is entitled to set its prices in Hungarian forints and in any convertible currency.

f) The service provider undertakes to publish its current hotel room rates, current promotions, discounts and other offers on its website www.hotelwalzer.hu.

g) In the case of cooperation with travel agencies (tour operator) and guest brokerage, in the absence of a cooperation agreement, the service provider shall issue a gross invoice (including commission and VAT), and commission payments may be made against the tour operator's commission invoice. In the case of a contracted partner, the contract price will be invoiced as agreed in the contract.

10. Discounts:

a) Current offers and discounts are published on the hotel website.

b) Advertised discounts cannot be combined with any other discounts.

c) In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish conditions laid down in an individual contract.

11. Discounts for children

a) Children sharing a room with their parents are entitled to the following discount on accommodation and meals:

• 0-3 years (children under 3 years): 100%
• 3-12 years (children under 12 years): 50% discount on the price of the adult bed
• Over 12 years of age, the price of an extra bed is payable if sharing with two other adults. If an adult and a child over 12 years of age are sharing a room, the child will also pay the adult bed rate.

b) Extra beds are only available in certain room types.

c) Extra beds must be agreed with the service provider in advance at the time of booking.

12:

a) The service provider shall indicate the total amount of the ordered services, calculated for the whole stay, on the written confirmation sent by him to the guest. The guest shall pay 20% of the value of the booked accommodation services as a deposit at least 8 days before the arrival date indicated on the confirmation.

b) The guest can pay the deposit for the duration of the stay in several ways: by transfer to our bank account, by crediting us the amount from his/her bank SZÉP card, by paying by postal cheque.
Any costs incurred in connection with the payment will be borne by the contracting party.

c) The service provider reserves the right to request a guarantee from the contracting party or the guest for the payment of the extra services used by the guest, i.e. services resulting from on-site consumption over and above the services ordered. These guarantees may be the following:

1) credit card guarantee: depending on the length of stay, an advance payment, a deposit, will be determined and blocked on the credit card until departure.

2) service charge deposit: the deposit can be paid in cash on arrival. The unused amount will be refunded on departure.

d) The contracting party shall be entitled and obliged to pay the service fee in Hungarian forints and/or in any other currency of its choice, which the service provider has announced for acceptance in its notice at the reception and/or on the website www.hotelwalzer.hu. In the event that the payment for the services is made in whole or in part in a currency other than Hungarian forint, the conversion shall be made on the basis of the central rate of exchange of the MNB on the day preceding the date of issue of the invoice. The service provider shall ensure that the hotel reception desk will provide information on the exchange rate used for the conversion and the invoicing on request.

e) The Service Provider accepts cashless payment instruments for the payment of the service(s), such as: credit card, debit card, cafeteria card, voucher, coupon, etc., on the basis of a separate contract, the current list of which is available on request at the hotel reception.

f) The Service Provider shall charge the Guest's consumption in the catering facilities of the Hotel to his/her room account or the Guest may pay in cash in the catering facilities.

13:

a) Unless the hotel has specified other conditions in its offer, the cancellation and amendment conditions are as follows:

1) in the event of cancellation within 48 hours of the confirmed arrival date, the amount of the penalty shall be 50% of one night's accommodation

2) in case of cancellation within 24 hours before the confirmed arrival date, the penalty is 100% of one night's accommodation
If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee would otherwise be borne by the Guest.

b) If the Contracting Party has secured the use of the accommodation services by paying a deposit and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the deposit paid at the rate specified in the contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 9:00 a.m. on the day following the day of arrival, after which the Service Provider's obligation to provide the service shall cease.

c) The deposit paid is non-refundable in case of cancellation 3 days before arrival, but a change of date is possible!

d) If the Contracting Party has not guaranteed the use of the accommodation services by means of a deposit, a credit card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the service shall end after 18:00 local time on the day of arrival.

14:

a) Under the Contract, the Guest is entitled to use the room ordered and the facilities of the accommodation which are included in the normal scope of services and are not subject to the special conditions.

b) The guest may lodge a complaint regarding the performance of the services provided by the service provider. The service provider shall undertake to investigate the complaint submitted to it in writing or orally at its reception desk and recorded in the minutes within 72 hours of receipt of the complaint and to provide the guest with a substantive reply.

15. Obligations of the guest:

a) The guest is obliged to pay the service provider for the services ordered in the contract no later than the time and in the manner specified in the contract.

b) In the event that the Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (in the case of so-called "corkage money" drinks).

c) It is prohibited to take food/drinks out of the catering industrial units of the hotel.

d) The use of the hotel's car park, which is monitored by a camera, is free of charge for the use of the hotel's guests' vehicles. The car park shall be used in accordance with the traffic regulations.

e) Please dispose of rubbish in the rubbish bins provided in the hotel and in the rooms. Furniture may not be removed or moved from the room or the building.

f) The use of tools and equipment on the hotel premises is at the guest's own risk.

g) Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, the hotel has been a non-smoking establishment since 1 January 2012. Accordingly, smoking is prohibited in the hotel's enclosed areas (including guest rooms), common areas and all open areas (including terraces and balconies) belonging to the hotel. The hotel has posted signs in the areas required by law to remind guests of their obligation to comply with this legislation. Hotel employees are entitled to warn guests and any other person on the hotel premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel premises are obliged to comply with the law and to comply with any such warning. If the hotel operator is fined by the competent authority for the illegal conduct of any guest or person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who committed the illegal conduct or to demand payment of the fine.
In case of smoking in the room, the Operator is entitled to charge the Guest an extra cleaning fee of 10.000 Ft.

h) In case of fire, please inform the reception immediately. In the event of fire or other alarms, Guests are obliged to leave the rooms or the common areas of the hotel as soon as possible in accordance with the information provided. In case of fire, the use of lifts is prohibited.

i) Any fireworks and other activities requiring a permit brought by a guest require the written consent of the hotel and the hotel guests must obtain official permits.

j) The guest is responsible for ensuring that minors under his/her supervision remain under adult supervision at all times in the hotel of the service provider.

k) The guest is obliged to report any damage suffered by him/her immediately to the hotel reception and to provide the hotel with all the necessary information required to clarify the circumstances of the damage or to take any action for a possible offence or criminal prosecution.

l) The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and the areas directly adjacent to the Hotel) for reasons of property protection, the recordings of which will be deleted in accordance with the applicable legal provisions.
m) Upon departure, the Guest is required to return the room key and cards to the reception desk. Failure to do so, or in the event of loss or destruction of the card, the Service Provider shall be entitled to charge a compensation fee for the card in question, which the Guest shall pay on departure. The room key or cards may be used by the Guest until 11:00 a.m. on the day of departure to access his/her room.

16:

a) the Guest shall be liable for any damage caused by the Service Provider or by a third party to the Guest or his/her companion or any person under the supervision of any of these persons.

b) The guest is also liable to pay compensation if the injured party is entitled to claim compensation for the damage directly from the service provider.

17:

a) If the guest does not fulfil his obligation to pay the fees for the services used or ordered but not used, the service provider shall be entitled to a lien on the property of the guest which he has brought with him to the hotel to secure his claims.

b) The concierge service (reception), which is in charge of the hotel from 7:00 a.m. to 10:00 p.m., is entitled to check in and out guests, to establish their identity and, in justified cases, to search vehicles upon exit.

c) If necessary, the reception staff shall be authorised to control traffic on the hotel premises.

d) For property and accident protection reasons, the entire hotel is equipped with security cameras. For security and safety purposes, the hotel is equipped with security cameras. The recordings are stored in the electronic system for 1 month, after which they are automatically deleted.

e) Various programmes are organised on the hotel premises for the entertainment of hotel guests. Photographs and video recordings of the programmes may be made by the hotel staff or by a company commissioned by the hotel for marketing and promotional purposes. The guest attending the programmes acknowledges and expressly agrees that any such images may be used in publications and various advertising media.

18. Obligations of the service provider:

a) The service provider shall provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

b) The service provider is obliged to investigate the written complaint of the guest and to take the necessary steps to solve the problem, to record the steps taken in writing and to inform the guest thereof.

c) In the interests of the peace of mind of our Guests, no loud noise is permitted in the hotel premises and on the terraces after 22:00 hours, including television and music playing at disturbing volumes in the interior of the rooms and loud music playing in the lobby, which shall be the responsibility of the hotel staff.

19:

a) The service provider shall be liable for any damage suffered by the guest which occurs within the hotel due to its own fault or that of its employees.

b) The service provider is not liable for damage caused by an unforeseeable cause outside the control of its employees and guests, or caused by the guest or persons under its supervision.

c) The service provider reserves the right to designate a place(s) within the hotel where the guest is not allowed to enter. The service provider must clearly mark such places. The service provider shall not be liable for any damage caused to the guest or persons under his supervision in the place(s) where the guest is not allowed to enter.

d) The service provider shall be liable for any damage suffered by the guest as a result of the loss, destruction or damage to the guest's belongings, in the event that the guest has deposited them in the safe deposit box of the hotel or in a place designated by the service provider or in a place normally reserved for this purpose, or that the guest has handed over to an employee of the service provider who could be considered by the guest as being entitled to receive his/her belongings.

e) The service provider is only liable for the loss, destruction or damage of valuables, securities or cash belonging to the guest if he has expressly accepted them or if the damage has occurred for a reason for which he is liable under the general rules. In this case, the burden of proof is on the guest.

f) Furthermore, the Service Provider shall not be liable for damage resulting from improper use.

g) The Service Provider shall not be liable for damages in the event that the use of the hotel sauna, leisure centre or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with the extraordinary or sanitary regulations.

h) The service provider shall not be liable for the contracting party's luggage and its contents on arrival and departure, during loading and unloading, and during transport to and from the room.

i) The Guest must immediately report any damage suffered by him/her to the hotel and provide the hotel with all the necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.
The service provider shall only be liable for compensation if it reports the damage to the reception desk of the service provider immediately after the damage has occurred, providing the necessary information.

j) The maximum amount of the service provider's liability for damages shall not exceed ten times the amount of the daily room rate under the contract.

20:

a) In the event that the guest falls ill during the period of use of the accommodation or service and the service provider is aware of this, the service provider is obliged to offer medical assistance to the guest, with the costs of the offered and accepted medical assistance being borne by the guest. If the doctor diagnoses an infectious disease, the service provider is entitled to refuse further service. The additional costs incurred due to early departure from the hotel shall be borne by the guest.

b) In the event of illness or death of the guest, the service provider shall be entitled to compensation from the patient or the deceased's relatives or heirs, up to the amount of any medical expenses advanced by the service provider, the value of the services used prior to the death and any damage caused to the service provider and/or the property of the guest in connection with the illness or death. The death of the guest is considered by the service provider as departure before the expiry of the contract period and in this case the service provider is not entitled to refund the fee for the remaining part of the contract period to the legal heir or heirs.


21:

a) The Service Provider reserves the right to determine the type of pets that may be brought into the Hotel on an individual basis, following the indication of the Guest to this effect, and to request a photograph of the pet from the Guest.

b) Pets - dogs, cats - that can be brought into the hotel of the service provider can be kept in certain rooms of the hotel under the supervision of the guest, they can use the common rooms for access to the rooms, but they cannot visit other rooms, e.g. catering units.

c) If the service provider considers that the size or behaviour of the pet is disruptive to the operation, he has the right to refuse to accept the pet.

22 Confidentiality:

a) In fulfilling its obligations under the contract, the service provider shall act in accordance with the provisions of Act CXII of 2011 on the right of information self-determination and freedom of information and the relevant legislation on data protection - and, if the guest has brought this to the attention of the service provider - the relevant internal rules of the contracting party.

23:

a) Causes or circumstances (e.g. war, fire, flood, adverse weather conditions, power failure, strike, etc.) over which neither the service provider, the guest nor the contracting party has control - force majeure - shall release either party from the performance of its obligations under the contract for as long as such cause or circumstance exists. The parties to the contract agree to use their best endeavours to minimise the possibility of such causes or circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

24:

a) The place of performance shall be the place where the hotel providing the accommodation is located.

b) Any dispute arising out of the accommodation contract shall be submitted to the competent court having jurisdiction as to the merits and the place of jurisdiction in relation to the Service Provider.

c) The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.

25. Security of data processing

a) To subscribe to the newsletter on our website, the name and e-mail address must be provided. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.

b) The possibility to unsubscribe is provided directly in each newsletter by a direct link or by sending an unsubscribe request to the e-mail address info@hotelwalzer.hu or to the postal address of the Company at 1124 Budapest, Németvölgyi út 110.

c) The User is responsible for the authenticity of the personal data provided.

d) The Service Provider shall protect the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction or damage.

e) The Service Provider, together with the server operator, shall ensure the security of the data.

f) Access to the personal data provided by the User shall be restricted to the staff of the Data Controller. The Controller shall not transfer personal data to third parties other than those indicated.

g) The Service Provider shall not disclose personal data to third parties, except with the prior and express consent or at the request of the data subject.

h) The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority, provided that the legal conditions for such disclosure are met. The User may not object to the provision of data based on a legal, administrative or judicial decision.

26.

The Service Provider attaches great importance to the protection of personal data in its activities. In any case, the personal data provided shall be processed in compliance with the applicable laws, shall ensure their security, shall take the technical and organizational measures and shall establish the procedural rules necessary to comply with the applicable laws.
In the course of the Service Provider's activities, the Service Provider shall use the users' data exclusively for the purposes of contracting, billing and its own advertising (if the guest has consented) in accordance with the Data Protection Act.

By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The Terms and Conditions may be amended at a later date and the Service Provider will post such amendments on the Hotel's website and the current Terms and Conditions will be posted at the Hotel's reception desk.